Responsible Gaming
Our Commitment to Responsible Gaming
At Nyala Valley, we are committed to promoting responsible gaming practices. Gambling should be viewed as entertainment, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
In South Africa, you must be 18 years of age or older to participate in online gambling activities. Nyala Valley strictly enforces age verification checks during registration and reserves the right to request proof of age at any time. If you are under the legal gambling age, you are not permitted to use our platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activities or lying about the amount you gamble
- Neglecting family, work, or personal responsibilities due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Borrowing money or going into debt to fund gambling
- Feeling anxious, stressed, or depressed related to gambling
- Unsuccessful attempts to reduce or stop gambling
- Using gambling to escape personal problems or negative emotions
- Requiring larger bets to achieve the same level of excitement
Self-Help Tools & Responsible Gaming Features
Nyala Valley provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
- Loss Limits: Establish maximum loss thresholds to protect your bankroll
- Reality Checks: Receive regular notifications about your gaming duration and spending
- Session Reminders: Get prompted about the time spent gambling
- Self-Exclusion: Voluntarily exclude yourself from our platform for a specified period
- Account Closure: Permanently close your account if desired
For assistance in setting these limits, please contact our Customer Support team at any time.
Support Organizations in South Africa & Internationally
If you or someone you know is struggling with problem gambling, professional help is available. Please reach out to one of these organisations:
South Africa
- National Responsible Gambling Programme (NRGP): A South African initiative dedicated to promoting responsible gambling and providing resources for those affected by problem gambling
- Gamblers Anonymous South Africa: Free peer support meetings and services for individuals struggling with gambling addiction
- Narcotics Anonymous South Africa: Provides support for addiction-related issues including gambling disorder
International Support
- GamCare (United Kingdom): Free counselling and support for problem gamblers | www.gamcare.org.uk
- GamStop (United Kingdom): Free national self-exclusion scheme | www.gamstop.co.uk
- Gambling Help Online (Australia): Free confidential support and counselling | www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): Evidence-based resources and support | www.responsiblegambling.org
- National Council on Problem Gambling (United States): Help line and resources available 24/7 | www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): German health authority providing gambling addiction support resources
Take Action Today
If you are experiencing problems with gambling, please seek help immediately. Speaking to a counsellor or support organisation is confidential and can be the first step towards recovery. There is no shame in asking for help—many people have successfully overcome gambling problems with professional support.
Remember: Your wellbeing is more important than any game. If you need support, contact one of the organisations listed above or speak to a healthcare professional in your area.
Last updated: 2026